Frequently Asked Questions


Can I still become a Founder Member?

Founder Membership is completely sold out so we’re afraid you’ve missed the opportunity… but you can still be a regular Member or just pop along anyway! Gold Members will be entered into the ‘Founder Member Lottery’ when a Membership becomes available – more details below.

What are the terms and conditions of Membership?

The terms and conditions can be found here

I’d like to become a Member, how do I join?

We’d love that! You can become a Member here or come and see us at the cinema.

I recently became a Member but haven’t received a Membership Card?

We’re trying to reduce the number of single use plastics that we use and so our Membership cards are now virtual. You can see yours by logging into your account. If you’d really like a physical one, please ask us a member of staff in the cinema.

I recently became a Member but haven’t received a confirmation email?

Please check your junk mail and if you still haven’t received it, please email us –

I forgot my Membership card – can I still get the benefits?

Yes absolutely! We can look you up by your name.

I’ve lost my Membership card – what do I do?

Please let us know at so that we can cancel it and make sure nobody else can use it.

Can I buy Membership as a gift?

Absolutely! Please see the options by visiting the Gift Membership page.

How can I see and use my free Member tickets?

Just sign in and you’ll see your remaining ticket allocation in your account. To use the tickets, select the Free option at checkout.

Can I use more than one free ticket per screening?

In the first few months of opening you will only be able to use one free ticket per screening.

When do Memberships begin and end?

All Memberships will be activated at purchase and will expire one year from the opening date of the cinema.

What is the Founder Member Lottery?

Gold Members will have the chance to take part in a ‘lottery’ when a Founder Membership space becomes available.

Can someone else use my Membership benefits?

No, the benefits are for the cardholder only.

What Membership levels are there?

We have a range of Memberships – see our membership page for details.

Do I have to be a Member to come to the cinema?

Definitely not! The cinema, downstairs restaurant and bar, private screening and dining room will be open to all.

If I am a Gold or Classic Member, can I come to the Founder Members’ Bar?

No, unfortunately only Founder Members and their guests can visit the Founder Members’ Bar and Restaurant. You will be able to access the rest of the venue though.

Do you offer Joint or Family Memberships?

We currently do not offer Joint or Family Memberships

What Partner privileges and discounts do Founder & Gold Members receive?

We are working with brands to provide Gold and Founder Members with some extra special benefits! Details of these will be emailed out and will also be available in the Members’ area in Spring 2021.

Can I upgrade my Membership?

This currently isn’t possible but it is something we are looking into although at no stage will there be an option to upgrade to Founder Membership. Please contact the team at

What is the difference between a one-off payment and pay annually?

The ‘pay annually’ is a recurring payment whereas the ‘one-off payment’ won’t automatically renew. So the ‘pay annually’ will be taken again (we will email you beforehand!) a year after we open the cinema.

Can I cancel my Membership?

Please see the Terms and Conditions of membership

What are the benefits of Membership?

If you are a Member, please sign in, otherwise, please see our Membership page

About Your Visit

When will the Chiswick Cinema be opening?

Due to delays beyond our control with Covid-19, we are now set to open Spring 2021.

What Covid-19 measures are in place?

Socially distanced seating is in operation, temperature checks will be taken upon entering the building, staff will be wearing masks. Customers will be required to wear masks unless eating or drinking as per the Government guidelines.

How much are your standard tickets?

Standard adult ticket prices start from £X

What are the opening hours?

The Box Office opens at least 15 minutes before the start of the first film each day.

Can I change my seat?

You can do this at the Box Office but we can’t guarantee the seat you want will be available.

Will there be adverts and trailers?

Yes, these will run from the advertised start time of the film.

Can I bring recording equipment into a film?

You can take it in with you, as long as it’s switched off and stored away at all times. We have the right to ask you to leave the premises and/or report you if we suspect you are recording illegally.

Can you refuse me entry into a film?

We reserve the right to refuse admission, or we may ask you to leave the premises without a refund, if you do any of the following:
– behave in an anti-social or threatening manner, or put the safety of our customers, staff or property at risk
– bring a camera or recording equipment of any kind into the cinema
– breach any of our terms of admission

Something happened during my visit that I’m not happy about. How can I complain?

We’re sorry to hear that! We want to provide the best experience possible. Please email

Clubs & Groups

Do you do Group Bookings?

Yes, please speak to our team –

What are Parent & Baby Screenings?

This is where we show a current release for parents and guardians with babies under one year old in an environment where it doesn’t matter if your baby might disturb other cinemagoers. Only customers with babies will be admitted.

What is Kids’ Club?

Kids’ Club is a weekly Club for children aged three to 12. Experience the magic of cinema you’re your child every weekend. No adult unaccompanied by a child will be admitted.


Do you have any current job vacancies at The Chiswick Cinema?

Please check Screenjobs to see current vacancies.


What is Audio Description?

Audio description is a special service for blind and visually impaired cinemagoers. For selected films, a narration track is played through a special headset and fills the gaps between dialogue by describing what’s happening on screen. The track is undetectable to anyone not wearing a headset and so doesn’t affect their viewing experience.
Films that have audio description are labeled next to a film’s time on the website; you can also call our dedicated booking line or ask at the Box Office. If you need the induction loop or a headset, please ask a member of staff when you arrive – we can also recommend the best seats to use in the screen.

What are Hard of Hearing films?

These are screenings with subtitles. Everyone is welcome, and the audio track still plays as usual.

I need assistance to my seat or to know where there is step-free access

If you have any access needs, please ask a member of staff – all of our screens have step-free access.

Do you have Autism-friendly screenings?

We will be introducing these to our programme. These screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, and their families, friends and carers. 
Adjustments include: No trailers or advertisements, the lights left on low throughout the film and the volume is reduced. There is the freedom to move around, make noise and sit where you like.